Refund & Return Policy
Return & Refund Policy
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.
During peak seasons or promotional periods, processing times may be extended. Customers will be notified if there is a significant delay in processing their order.
Order Cancellation
Customers may cancel their order within 12 hours of placing it for a full refund.
Once an order has entered the processing or shipping stage, it can no longer be canceled. If you wish to return the item after receiving it, please follow our return procedure outlined below.
To request an order cancellation, please contact us at service@seedsr.com as soon as possible and include your order number.
Return Eligibility
We accept returns within 30 days of delivery. To be eligible for a return, items must:
Be unused and in their original condition;
Include all original packaging, tags, and accessories;
Not be damaged due to misuse, improper handling, or normal wear and tear.
Items marked as final sale, personalized products, gift cards, and certain hygiene-related products are not eligible for return unless defective or damaged upon arrival.
Return Procedure
To initiate a return, please contact our customer support team at:
Email: service@seedsr.com
Please provide:
Your order number;
A brief description of the reason for the return;
Photos of the product if it is damaged or defective.
Once your return request is approved, we will provide further return instructions.
Return Address
Please do not send products back without prior authorization.
Return Address:
Returns Department
Westbrook Fulfillment Center
2450 Commerce Parkway, Suite 108
Newark, DE 19702
United States
Refunds
After we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed to the original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at service@seedsr.com. We will work with you to provide a replacement, exchange, or refund where applicable.
Contact Information
If you have any questions regarding this Return & Refund Policy, please contact us at:
Email: service@seedsr.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)